What is Business Text Messaging

Texting is one of the easiest and most accessible ways to communicate. With Business Text Messaging, you can send 1:1 or bulk text messages to resolve customer inquiries, send appointment reminders, promote special events, and automate responses to common questions—all from the business phone number your customers already know and use.

It’s as easy as 1-2-3.

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Highlights

 
Shared Inbox Empower anyone who works for the business to engage in this channel, each monitoring and responding to inquiries from a shared inbox of your text-enabled phone numbers.
Human Conversations Chat one-on-one with your customers about things they’d normally have to call in for.
Broadcasts Send campaign messages to multiple contacts at once and make sure the right contacts get the right message. It’s great for customer loyalty programs.
Multi-User Empower anyone who works for the business to engage in this channel, each monitoring and responding to inquiries from your text-enabled phone numbers.
Automation Curate a list of keywords to answer common questions, like your business hours and address, without the need or intervention of a human agent.
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