Upload Media Files

Media Files supports .mp3 and .wav files under 10 MB each. Up to 50 audio files can be uploaded at a time.

  1. Go to Business Cloud > Media Files.
  2. Click [Upload] in the top right of the page.
    Media Files Upload.png
  3. Add Media Files. Drag and drop up to 50 .mp3 or .wav files into the upload area, or click the link to select the file(s) from your computer.
    Media Files Add.png
  4. Name and Description. Before uploading the file(s) to the account, edit the file name and description (optional) to make it easier to identify later. Each file name must be unique.
    • If needed, click Media Files Play 01.png Play to listen to the file or X to remove it.
    • To add files to the upload, drag and drop them into the upload area.
  5. When you’re ready to add these files to the library, click [Upload]. The files will be added to the library shortly; small files will take a few seconds, while large files may take a few minutes. Do not retry the upload during this time.
    Media Files Name Description.png

Once the upload is processed, the audio files are added to the Media Files library and can be used in auto-attendant Menu, Message, and Directory routes. See Edit an Auto-Attendant for details.   

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