User Access Levels

Business Cloud Communications users who have been given Voice Portal access (in User > Settings) are able to view and manage their services in their end user portal. The level of access a user has in the portal depends on their user type: End Users can only manage their own account settings, while Account Managers and Admin Users can manage the settings for other users on the account.

Account Managers, which are end user admins who do not have their own voice services, have the same level of access as Super Admins, who have a higher level of access than Advanced Admins, who have a higher level of access than Standard Admins, and so on. Additionally, Admin users can only manage the settings for users at or below their own level, which means a Standard Admin cannot change the feature plan for an Advanced or Super Admin, for example.

For more information about these users, see Admin User Types.

Access Levels

The access hierarchy is as follows: Create or Manage > Delete > Edit > View. More permissive rights grant all lower rights (e.g. Edit means the user can also View; Create or Manage means the user can also Delete, Edit, and View).

The features each user type has access to in the Voice Portal are detailed below for Business Cloud Communications.

Account Settings

Feature Super
Admins
Advanced Admins Standard
Admins
Basic
Admins
End
Users
Account Codes
Create
Create
Create
Create
-
Call History View View View View -
Call Park
Create Create Edit View -
Emergency Notification Configuration*
Create Create View
View
 -
Music On Hold
Create
Create
Edit
View
 -
Pick Up & Paging Groups Create
Create
Edit
View
-

* If you don't have access to these settings, please contact your service provider for assistance.


Call Handling

Feature Super
Admins
Advanced Admins Standard
Admins
Basic
Admins
End
Users
Call Schedules Edit Edit Edit View
Edit
Call Screening Edit Edit Edit View Edit
Call Schedules Edit Edit Edit View Edit
Call Waiting Edit Edit Edit View Edit
Do Not Disturb Edit Edit Edit View Edit
E911 Address*
Edit Edit View View Edit
Find Me/Follow Me Edit Edit Edit View Edit
Forward All
Edit Edit Edit View Edit
Phone Number Destinations*
Edit Edit Edit View
View
Simultaneous Ring
Edit Edit Edit View
Edit
Unanswered Call Handling Edit Edit Edit View Edit

* If you don't have access to these settings, please contact your service provider for assistance.


Devices

Feature Super
Admins
Advanced Admins Standard
Admins
Basic
Admins
End
Users
Assigned Devices View View View View View
MAC Address View View View View -
Device Type View View View View View
Configuration Status View View View View -
Swap Device Edit Edit - - -
Bulk Line Configuration Edit Edit - - -
Line Configuration Edit Edit View View -
Sidecar Edit Edit Edit View -

User Management

End users must contact their service provider to add a new user to the account.

Feature Super
Admins
Advanced Admins Standard
Admins
Basic
Admins
End
Users
Account Codes
Create
Create
Create
Create
-
Admin Type
Edit
View
View
View
-
Calling Plan
View View View View -
Caller ID (Enable/Disable)
Manage Manage Manage View
Manage
Caller ID Name (CNAM) View View View View View
Caller ID Number
Edit Edit Edit View
View
Email Address
Edit Edit Edit View
-
Extension
View View View View -
First and Last Name
Edit Edit Edit View View
Feature Plan
Edit Edit Edit View -
Language
View View View View -
Reassign User
Edit
Edit
Edit
- -
Reset End User Password
Manage Manage Manage View Manage
Reset Voicemail PIN
Manage Manage Manage View -
Time Zone Edit Edit Edit View
-
Username Edit Edit Edit View View

Voicemail

Feature Super
Admins
Advanced Admins Standard
Admins
Basic
Admins
End
Users
Voicemail Box Name Edit Edit Edit View -
Change Voicemail Box Edit Edit Edit View -
Reset Voicemail PIN
Manage Manage Manage View -
Custom Greetings Manage Manage Manage Manage Manage
Messages Manage* Manage* Manage* View Manage*
Forward to Email Manage Manage Manage View Manage

* For security reasons, users can only download their own voicemail messages in the portal. Admin users can view, save, and delete another user's messages.


Auto-Attendant

Feature Super
Admins
Advanced Admins Standard
Admins
Basic
Admins
End
Users
Auto-Attendants *
Create Create Edit View
 -
Name Edit
Edit Edit View -
Assigned Phone Number Create Create Edit View -
Status View
View View View -
Media Files
Create
Create
Create
Create
-

* If you don't have access to these settings, please contact your service provider for assistance.


Specialty Lines

Account Managers and Admin end users can view their Specialty Lines in the end user portal, as shown below, but must contact their service provider to add a line, make any changes to the line, or assign a phone number. End Users do not have any access.

Feature Super
Admins
Advanced Admins Standard
Admins
Basic
Admins
End
Users
Line name
View View View View -
Phone Number
View View View View -
Device MAC address View View View View -
Device registration status Refresh Refresh Refresh Refresh -
Device port number View View View View -

 

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