User Access Levels

Business Cloud Communications users who have been given Voice Portal access (in User > Settings) are able to view and manage their services in their end user portal. The level of access a user has in the portal depends on their user type: End Users can only manage their own account settings, while Account Managers and Admin Users can manage the settings for other users on the account.

Account Managers, which are end user admins who do not have their own voice services, have the same level of access as Super Admins, who have a higher level of access than Advanced Admins, who have a higher level of access than Standard Admins, and so on. Additionally, Admin users can only manage the settings for users at or below their own level, which means a Standard Admin cannot change the feature plan for an Advanced or Super Admin, for example.

For more information about these users, see Admin User Types.

Access Levels

The access hierarchy is as follows: Create or Manage > Delete > Edit > View. More permissive rights grant all lower rights (e.g. Edit means the user can also View; Create or Manage means the user can also Delete, Edit, and View).

The features each user type has access to in the Voice Portal are detailed below for Business Cloud Communications.

Account Settings

* If you don't have access to these settings, please contact your service provider for assistance.

Call Handling

* If you don't have access to these settings, please contact your service provider for assistance.

Devices

User Management

End users must contact their service provider to add a new user to the account.

Voicemail

* For security reasons, users can only download their own voicemail messages in the portal. Admin users can view, save, and delete another user's messages.

Auto-Attendant

* If you don't have access to these settings, please contact your service provider for assistance.

Specialty Lines

Account Managers and Admin end users can view their Specialty Lines in the end user portal, as shown below, but must contact their service provider to add a line, make any changes to the line, or assign a phone number. End Users do not have any access.