A voicemail box was assigned to each user with their Business Cloud Communication service. In the user’s Voicemail tab, you can manage their voicemail greetings, messages, and message settings such as Voicemail to Email and Voicemail Transcription.
Please note, as an Account Manager or Admin user, you can download only your own voicemail messages from the Voice Portal.
| Field | Description |
|---|---|
| Voicemail box name |
The name of the voicemail box assigned to this user. To change the user's box, click the drop-down menu and select one from the list.To change the name of the voicemail box, go to Account > Voicemail and search for the box. |
| Owner | The name(s) of the user(s) this voicemail box is assigned to. |
| Reset PIN | If the user cannot remember their voicemail box PIN to sign in, click Reset PIN to reset it for them. The default PIN is 1234. The first time the user logs in to their voicemail box in with the default PIN, they will be asked to set a new one. |
Voicemail boxes can be managed at the user level (here) or in the Voicemail section of the Voice Portal. See Voicemail Management for more information about these settings.
Please note, as an Account Manager or Admin user, you can download only your own voicemail messages from the Voice Portal.
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