Using the Cymbus app

Download the Cymbus app to your devices and log in with your email address and password.

You have access to the same information across all devices you use the app on. For example, if you send a message from your mobile phone, when you come back to your office, you can continue the conversation in the app on your desktop computer. Same for contacts: you can contact the same people regardless of the device you use the app on.

After logging into the app, you are ready to make and receive calls on the same extension number and/or phone number you have on BCC. The app follows the call handling behavior you have in place in the Voice Portal. If you have an IP phone as well as the Cymbus app on your devices, incoming calls to your number will ring to all your devices. If you answer or decline on one device, the other devices stop ringing.

Navigation Tabs

The navigation tabs are located at the left of the screen on a desktop computer, and at the bottom of the screen on a phone.

• Create New appears only on the desktop app and gives you a quick access to create a new message, start a meeting (Meet Now), or schedule a new meeting.
  

• Dialpad can be used to dial BCC star codes. On the mobile app, go to the Calls tab or the Contacts tab, and tap Dialpad on the bottom right corner.
• Chat allow you to exchange messages with your company contacts.
•  Meetings let you host and join meetings with anyone.
• Calls display the history of calls made on all your devices connected to the BCC service. Call history is read-only.
• Contacts display company contacts as well as personal contacts you added to the app.
• Select your initials to access Settings, set your custom status, and sign out of the app. On the mobile app, your initials appear in the top left corner. Under Settings, you can switch between light and dark theme, test your audio without making a call, and more.

A red dot on navigation tabs indicates there is a new item for you, such as a new message or voicemail.

Connect your Headsets

Connect your headsets to your computer or phone, then choose from within the app which headset and speaker to use for calls and meetings. By default, the app uses the system default.

On the desktop app, you can test headset and speaker without making an actual call. In the bottom left corner, select your initials then select Settings.