Business Cloud > Users
Admin users can disable a user's call recording capabilities, if needed. This can be completed by navigating to the user's Settings tab and toggling off Call Recording.
How to Disable Call Recording
- Log in to the Voice Portal and go to Business Cloud > Users.
- Locate and select the user from the list.
- Navigate to the Settings tab, then scroll down to Call Recording.
- Toggle off Enable call recording. The feature will be greyed out.
- Click [Save].
- In the Deactivate Call Recording modal, choose whether to keep or delete the user's recordings. The options here may vary depending on which product is being disabled.
- Keep Recordings (Dubber products). Select this option to delete the user from Dubber but keep their recordings in the Dubber Portal. The user's recordings can only be accessed by a Dubber Administrator.
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Deactivate/Delete Recordings. Depending on your product, select [Deactivate] or [Delete Recordings] to delete the user and all their recordings from the Dubber Portal. Proceed with caution; recordings cannot be recovered after they are deleted.
BCC Call Recording Dubber Products
- The user's Dubber account is deleted. They will no longer have access to the Dubber Portal.
Re-Enable Call Recording
If call recording is disabled and then re-enabled, a brand-new account is created for the user in the Dubber Portal, and they will not have access to access their old recordings unless they are a Dubber Administrator.