Disable BCC Call Recording

  Business Cloud > Users

In some cases, you may need to disable a user's call recording capabilities. This can be completed by navigating to the user's Settings tab and toggling off the call recording setting.

  1. In the Voice Portal, go to Business Cloud > Users.
  2. Locate and select the user from the list.
  3. Go to the Settings tab, then scroll down to Call Recording.
  4. Toggle off Enable call recording. The feature will be greyed out.
  5. Click [Save].
  6. In the Deactivate Call Recording modal, click [Delete Recordings]. The user and all their recordings will be deleted from the Dubber portal.

    Proceed with caution; recordings cannot be recovered after they are deleted.
  7. The user's Dubber account is deleted. They will no longer have access to the Dubber portal.

 Re-Enable Call Recording

If call recording is disabled and then re-enabled, a brand-new account is created for the user in the Dubber portal. The user will not be able to access their old recordings.

 See also: Enable BCC Call Recording

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