Access the Dubber Portal
All call recording files are stored in the Dubber portal. Once you have recordings available, they can be managed by clicking Manage Recordings and entering your credentials on the Dubber login page.
You should have already created a Dubber password by clicking the verification link in the Welcome email that was sent when the feature was originally enabled. If you can’t remember your password, click Forgot your password? and enter your email address to receive further instruction.
Manage Recordings
The Call Recording page in the Dubber portal displays all your available recordings and several management tools allowing you to listen to your recordings, add tags, favorite them, share them via email, or even download a copy of the MP3 file.
Most recordings are available within 30 seconds of the call disconnecting. If you are unable to locate a recent recording, try manually refreshing the page in Dubber.
Important
Remember to review the management tools in each tab below.
Search for Recordings
Use the search bar located in the top-right corner of the page to quickly search through your recordings. Additional filters can be applied by clicking the down arrow and selecting or entering your search preferences. Click [Search] to populate your results.
The filter bar can also be used to filter your recordings. Click Show tagged to display your tagged recordings or click Show Starred to display your favorites. Please note, the Show Voicemail and Show Meetings tabs are not supported.
Most recordings are typically available within 30 seconds of the call disconnecting. If you are unable to locate a recent recording, try manually refreshing the Call Recording page in Dubber.
Listen to a Recording
To listen to a recording, locate the recording from the list and click Play. The recording will begin playing and expand to display the audio's waveform. New UI elements will also appear, providing additional playback options. Click
to go forward 15 seconds or click
to go back 15 seconds.
You can also adjust the playback speed by clicking Set playback speed and selecting an option from the menu. Options include 0.5x, 1.0x (default), 1.5x, and 2.0x speed.
Share a Recording
Within the Dubber platform, your recordings can be shared with a colleague or team member via email.
- Log in to the Dubber portal.
- On the Call Recording page, locate the recording you want to share.
- Hover your cursor over the recording to display the function icons and click
Share.
- In the Share this recording modal, enter the recipient's email address.
- Optionally, edit the Subject and Message fields. By default, these fields are pre-populated with generic text.
- Check Do you understand you're sharing this recording? to accept the terms and conditions.
- Click [Share]. The recipient will receive an email containing a link to the audio file. The recording will be available for 24 hours or 50 plays, whichever comes first.
Add a Tag to a Recording
Tags add an extra layer of discoverability by attaching a searchable label to the recording file. Use tags to categorize recordings by department, team, or call type for example. After a tag has been added, it will display at the bottom of the recording.
- Log in to the Dubber portal.
- On the Call Recording page, locate the recording you want to tag.
- Hover your cursor over the recording to display the function icons and click
Tags.
- In the Tags for this recording modal, enter a name for the tag. The tag can be alphanumeric, up to 25 characters. To enter multiple tags, press the enter key after each entry or separate them with a comma.
- Click [Save].
Download a Recording
Download an MP3 copy of your recordings within 30 days by locating the recording and clicking Download. A download link will appear that is only valid for 60 seconds. If the link expires, you can close the Download Recording modal and try again.
- Log in to the Dubber portal.
- On the Call Recording page, locate the recording you want to download.
- Hover your cursor over the recording to display the function icons and click
Download.
- In the Download Recording modal, click the [Download] button. The portal will begin downloading the MP3 file to your device. The recording can be accessed from the downloads folder on your desktop.
Add a Recording to Your Favorites
In some cases, you may need save a recording or refer to it later, which can be achieved by adding the recording as a favorite. Once a recording has been favorited, it can be accessed by clicking on the Show Starred tab from the filter bar. Favorite as many recordings as you'd like.
- Log in to the Dubber portal.
- On the Call Recording page, locate the recording you want to favorite.
- Click the
Star icon. The icon will change color to indicate the recording has been added successfully.
Dubber Support Center
For more information, refer to Call Recording Page in the Dubber Support Center.See also: Disable BCC Call Recording