Call Recording is available only with Advanced and Professional feature plans.
Call Recording utilizes a set of four unique star codes to start, pause, resume, or stop a recording. If you don't know which star codes were assigned to these functions, contact Customer Support for assistance.
Star Code Functionality
Each star code is designed to perform a specific recording function. However, the star codes available to you depend on which recording type and optional features are configured. If you dial a star code that is not compatible with your configuration, the star code will not register or function.
- Automatic. All your inbound and outbound calls are recorded automatically.
- On Demand. You can start, pause, resume, or stop recording the call by dialing a star code.
Important
Review the star codes in each tab below.
Automatic Star Codes
The Automatic recording type begins recording as soon as the call connects and stops recording when the call disconnects, so the Start or Stop star codes are unnecessary.
- If Allow user to pause recording is enabled, the Pause or Resume star codes can be dialed at any time.
- If Announce when call is being recorded is enabled, the caller will hear "Your call is being recorded" at beginning of the call and again whenever the Resume star code is dialed.
| Star Code | Function |
|---|---|
|
Pause Recording |
Stops recording and keeps the recording file open. You will hear "Recording paused." |
|
Resume Recording |
Resumes recording on the open file. You will hear "Recording resumed." If Announce when call is being recorded is enabled, the caller will hear "Your call is being recorded." |
On Demand Star Codes
The On Demand recording type allows you to dial a star code mid-call to start, pause, resume, or stop a recording.
- If Announce when call is being recorded is enabled, the caller will hear "Your call is being recorded" whenever the user dials the Start or Resume star code.
| Star Code | Function |
|---|---|
|
Start Recording |
Opens a new recording file and starts recording. You will hear "Recording started." If Announce when call is being recorded is enabled, the caller will hear "Your call is being recorded." |
|
Pause Recording |
Stops recording and keeps the recording file open. You will hear "Recording paused." |
|
Resume Recording |
Resumes recording on the open file. You will hear "Recording resumed." If Announce when call is being recorded is enabled, the caller will hear "Your call is being recorded." |
|
Stop Recording |
Stops recording and closes the recording file. You will hear "Recording stopped." |
See also: Call Recording and Enable BCC Call Recording (Admins only)