Enable Call Recording for a User

  Business Cloud > Users

Admin users can enable Call Recording for individual users with Advanced or Professional feature plans. If the feature does not appear on the user's Settings tab, please contact Customer Support assistance.

How to Enable Call Recording

  1. Log in to the Voice Portal and go to Business Cloud > Users.
  2. Locate and select the user from the list.
  3. Navigate to the Settings tab.
  4. Under Feature Plan & User Type, confirm the user's feature plan is set to Advanced or Professional. Users with a Standard feature plan must upgrade if they want to use this feature.
  5. Scroll down to Call Recording and toggle on Enable call recording.
  6. From the Product menu, select a call recording product. If the preferred product is not available, please contact Customer Support.
    • BCC Call Recording is included in the Advanced and Professional feature plans. Users with this product can manage their own recordings in the Dubber Portal.
    • Dubber Recording, Dubber Unified Recording, and Dubber Insights may also be available. These products offer advanced call recording capabilities and the ability for a Dubber Administrator to manage the recordings for all users on the account. For more information about these packages, contact Customer Support.
  7. Select a Recording Type:
    • Automatic. All calls to and from this user will be recorded automatically.
    • On Demand. The user must dial a star code mid-call to begin recording.
  8. Customize the recording features (optional):
    • Announce when call is being recorded. Plays the "Your call is being recorded" announcement to the caller whenever the Start or Resume star codes are dialed by the user. If enabled for the Automatic recording type, the message will automatically play at the beginning of each call.
      • The message will play only once, even if the call is transferred or forwarded to another party.
      • While this setting is optional, it is strongly recommended if users might make calls to areas that require two-party consent.
    • Allow user to pause recording. Allows the user to pause or resume a recording by dialing a star code. This feature can be used while gathering sensitive information from the caller, like a credit card.
      • This checkbox only appears as an optional feature for the Automatic recording type; On Demand recordings offer this functionality by default.
  9. Click [Save].

    A Welcome email is sent to the user with a verification link to confirm their email address. Once confirmed, the user will be prompted to create a password to access their new Dubber account.


 See also: Call Recording Star Codes and Manage Call Recordings 

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