Enable BCC Call Recording

  Business Cloud > Users

To enable Call Recording at the user level, it must first be enabled for your account. If the feature does not appear on the user's Settings tab, please contact Customer Support assistance.

Once Call Recording has been enabled, you can begin turning the feature on for the users that want it. Remember, BCC Call Recording can only be enabled for BCC users that have the Advanced or Professional feature plan.

How to Enable BCC Call Recording

  1. In the Voice Portal, go to Business Cloud > Users.
  2. Locate the user from the list and click [Edit].
  3. Go to the Settings tab.
  4. Make sure the Feature Plan is set to Advanced or Professional. Users with a Standard feature plan must upgrade if they want to use this feature.
  5. Scroll down to Call Recording and toggle on Enable call recording.
  6. From the Product menu, select BCC Call Recording.
  7. Select a Recording Type:
    • Automatic. All calls to and from this user will be recorded automatically.
    • On Demand. The user must dial a star code mid-call to begin recording.
  8. Customize the recording features (optional):
    • Announce when call is being recorded. Plays a "Your call is being recorded" announcement to the caller whenever the Start or Resume star codes are dialed by the user. If enabled for the Automatic recording type, the message will automatically play at the beginning of each call.
      • The message will play only once, even if the call is transferred or forwarded to another party.
      • While this setting is optional, it is strongly recommended if users might make calls to areas that require two-party consent.
    • Allow user to pause recording. Allows the user to pause or resume a recording by dialing a star code. This feature can be used while gathering sensitive information from the caller, like a credit card.
      • This checkbox only appears as an optional feature for the Automatic recording type; On Demand recordings offer this functionality by default.
  9. Click [Save].

    A Welcome email is sent to the user with a verification link to confirm their email address. Once confirmed, the user will be prompted to create a password to access their new Dubber account.


 See also: Manage Call Recordings and Call Recording Star Codes

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