Account > Business Cloud > Auto-Attendant
In Business Cloud > Auto Attendant, users can see all of their Auto-Attendants, including the assigned phone number(s), last modified date, and status. Users can build and keep as many Auto-Attendants as they need, and an existing Auto-Attendant can be duplicated so it doesn't have to be rebuilt just to make a small change for a specific situation.
|[+ Add Auto-Attendant]||Start creating a new auto-attendant. The builder will open in a new window so you can look back at the auto-attendant list if you need to reference it for anything.|
|Name||The name of the auto-attendant. If a name wasn't saved, it will be named "untitled auto-attendant" by default.
|Assigned Phone Number
||The phone number directed to this auto-attendant. If this is blank, a phone number needs to be assigned before calls can be routed here.|
||The last date the auto-attendant was modified: month, day, year. time of day.|
Hover over an Auto-Attendant to see the tools on the right. The tools available are different for each status. For example, you cannot delete or edit an Activated or Live auto-attendant, so those options will be greyed out, but you will have the View Only option.
|Delete||Permanently delete this auto-attendant — this cannot be undone. Before deleting an Auto-Attendant, we recommend that you redirect the phone number first, so calls aren't inadvertently sent to an attendant that no longer exists.|
|Duplicate||Make a copy of an active auto-attendant so you can make changes to it without disrupting active call flows.|
||When the status is Valid, click the Activate icon so the auto-attendant will be available as a destination in the Phone Number menu. Then go to Phone Numbers > Edit to assign a number to this auto-attendant.|
Deactivate the auto-attendant. Activated status will be downgraded to Valid, and Linked status will be downgraded to Activated.
An auto-attendant can only be deactivated after the phone number has been unassigned.
||Make changes to an inactive auto-attendant in the builder. Changes are saved in real-time, active auto-attendant cannot be edited.|
| View Only
||Open an active auto-attendant to see how it’s set up without the risk of making changes to a live call flow. Auto-attendants cannot be modified in View Only mode.|