Account > Business Cloud > Auto-Attendant
A Group route allows a call to ring to multiple users (not devices). Rather than following each user's call handling rules, the group follows its own User Ring Strategy: Simultaneous or Sequential. The first user to answer will get the call. If no one answers, the call will follow the group's failure route.
| Field | Description |
|---|---|
| Group Name | Enter a name to identify this group. |
| Allow Call Queuing |
Toggle on to allow calls to enter a call queue. See also: Auto-Attendant Call Queuing
|
|
Use Group Name in Caller ID |
Toggle on to allow the auto-attendant’s Group name to be included as part of the caller ID, so the user who receives the call knows where it originated from. Example: Sales Jane Smith. See also: Auto-Attendant Group Name in Caller ID |
Night Forwarding
Night Forwarding allows users to turn their calls off at night and forward them to a predetermined phone number by dialing a star code. Users can also turn their calls back on the following morning by dialing the same star code.
See also: Auto-Attendant Night Forwarding
| Field | Description |
|---|---|
| Forwarding Number |
Enter a phone number to forward incoming calls to when Night Forwarding is active. The forwarding number can be to a voicemail box, another group, a user, or an off-net number. |
| Group Number |
Enter a Group Number. This number rings one device in the group at a time in a specified order until the call is answered. For a sequential strategy, enter each user and the number of seconds the call will ring for that user before going on to the next. |
User Ring Strategy
| Simultaneous | Sequential |
|---|---|
|
|
| Field | Description |
|---|---|
| Simultaneous | Select to ring all devices in the group at the same time. The first user to answer gets the call. |
| Sequential | Select to ring one device in the group at a time in a specified order until the call is answered. For a sequential strategy, enter each user and the number of seconds the call will ring for that user before going on to the next. |
| Users | Select a user from the menu to add to them to the group. |
| Ring Timeout | Enter the number of seconds the call will attempt to route to this group. After the timeout, calls will route to the next specified route. |
| < Auto-Attendant Routes Guide | User Route > |