Account > Business Cloud > Auto-Attendant
The User route directs calls to a single user, whose personal call handling settings will then apply as normal (unless "Send calls directly to voicemail" is selected).
| Field | Description |
|---|---|
|
User menu |
Choose which user the incoming call will be directed to. |
|
Send calls directly to user's voicemail |
Toggle on to bypass the user's call handling rules and routes the call directly to the user's assigned voicemail box. |
| < Auto-Attendant Routes Guide | Forward to Phone Number Route > |