Reassign End User Account

This feature allows you to reassign an end user’s account settings to another user. So, if one employee leaves the organization, their phone number, caller ID, device lines, IVR/Auto-Attendant references, etc. can be reassigned to their replacement.

When an end user account is reassigned, the current user is removed from the system and their account settings are reassigned to a new user. Not all settings will make the switch, though. Here's how it works:

New User Default Settings

The name, username, and email address are updated with the new user's information. For privacy reasons, the following features and settings are reset to default:

  • Account History
  • Call History
  • Call Handling
  • Call Screening
  • Voicemail greetings, messages, and PIN

Features and Settings That Switch

The previous end user's features and settings will be assigned to the new user, including but not limited to:

  • Calling plan assignments (not minutes used)
  • Product tier
  • Voice Portal access
  • End user role (Admin or Limited)
  • Caller ID phone number and settings
  • Device lines assigned to the user
  • Phone numbers routing to the user
  • Cymbus UC device lines
  • Extension number
  • Language
  • Time zone
  • Shared lines, speed dials, and BLFs owned by or reference the user
  • Paging and Pick Up Groups to which the user belongs
  • Queues to which the user belongs
  • IVR/Auto-Attendant references that point to the user, their device lines, or their voicemail box
  • SIP trunk overflow routing (pointed at the user or their voicemail)

Steps to Reassign an End User Account

  1. Go to Users and edit the user whose account you want to reassign.
  2. In the user's Settings tab, scroll down to the bottom and click [Reassign]
  3. If you don't see this button, you may need additional permissions to use this feature. Please contact Customer Support for assistance.
    BCC Users - Settings - Reassign.png
  4. Enter the new user's name, username, and email address. If you do not want the user to access their account yet, check Block the welcome email. Then click [Continue].
    BCC Users - Settings - Reassign 1.png
  5. Read the warning message carefully to understand what will and will not be switched. If you still want to proceed with the reassignment, click [Save].
    Reassign Warning.png
  6. The previous user's account settings have been successfully reassigned to a new user. Unless the welcome email was blocked, the new user can click the link in that email to create a password and log in to the Voice Portal.


Please remind the new user to configure their own call handling, call screening, and voicemail settings.

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