Navigating the User Voice Portal

The Voice Portal is your voice services control center where you can manage who can contact you, how they will reach you, and when they can reach you. Many calling features can be managed via star codes, but some things are easier to manage in your account.

Your account is laid out on a single page, so it's easy to navigate. There are five sections: User Info, Phone Numbers, Call Handling, Call Screening, and Voicemail.

User Info

The User Info section displays your account name and number, phone number(s), E911 address, which phone number is used as your outbound caller ID, if outgoing calls include your name and number, and which device(s) are assigned to you.



If any of this information is NOT correct, or if you cannot edit your E911 Record (either the button isn't there or you get an error), please contact Customer Support right away to get it updated.

Edit E911 Address

In the event a 911 call is placed from your phone number, emergency services will be dispatched to the address listed here. If this is not the address of your physical location, please click the [Edit E911 Address] button and update it. It may take several hours for the changes to take effect. See Update Your E911 Address for more information.

Enable Caller ID

Enable Caller ID determines whether your caller ID is or is not sent when placing an outbound call. Check this box if you want to send your name and phone number to the call recipient or uncheck it to display your caller ID as BLOCKED. Please note, even if the setting is disabled, the number listed in the Outbound Caller ID field will still be sent with 911 calls. 

This setting can also be managed by dialing star codes.

Phone Numbers

This is a list of the phone number(s) that are routed to you and your device(s). To add or remove a phone number, please contact Customer Support.


Call Handling

Call Handling determines how incoming calls are routed under various circumstances. In the first section, create or manage your Call Handling Schedules, Call Waiting, and Do Not Disturb settings. Just below that, select and configure a ring strategy: Ring Phone, Forward All, Simultaneous Ring, and Find Me/Follow Me. See Call Handling for more information.


Call Screening

Call Handling determines how incoming calls are routed under various circumstances. Choose how calls from Anonymous Callers, Toll-Free Callers, and All Other Callers—including specific phone numbers—will be handled: Allow, Allow with Priority Ring, Block, Block with Message, Forward, or Voicemail. See Call Screening for more information.



A voicemail box was assigned to you with your Business Cloud Communication service. In the Voice Portal, you can upload your voicemail greetings and personal name recordings, view and manage any saved messages, and set up voicemail forwarding to email. See Voicemail Management for details.

Voicemail messages and greetings can also be managed by dialing in to the voicemail box. See Voicemail Local Access for more information.


Remember to save your changes before closing the window!

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