Navigating the User Voice Portal


The Voice Portal is your voice services control center where you can manage who can contact you, how they will reach you, and when they can reach you. Many calling features can be managed via star code, but some things are easier to manage in your account.

Your account is laid out on a single page, so it's easy to navigate. There are five sections: User Info, Phone Numbers, Call Handling, Call Screening, and Voicemail.

User Info

The User Info section shows your account name and number, your direct phone number(s), your E911 address, which phone number is being used as your outbound caller ID, and the device(s) assigned to you. 



If any of this information is NOT correct, especially the E911 address, please contact Customer Support right away to get it updated.

Phone Numbers

This is a list of the phone number(s) that are routed to you and your device(s). To add or remove a phone number, please contact Customer Support.


Call Handling

Call Handling determines how incoming calls are routed under various circumstances. In the first section, create or manage your Call Handling Schedules, Call Waiting, and Do Not Disturb settings. Just below that, select and configure a ring strategy: Ring Phone, Forward All, Simultaneous Ring, and Find Me/Follow Me.  See Call Handling for more information.


Call Screening

Call Handling determines how incoming calls are routed under various circumstances. Choose how calls from Anonymous Callers, Toll-Free Callers, and All Other Callers—including specific phone numbers—will be handled: Allow, Allow with Priority Ring, Block, Block with Message, Forward, or Voicemail. See Call Screening for more information.



A voicemail box was assigned to you with your Business Cloud Communication service. In the Voice Portal, you can upload your voicemail greetings and personal name recordings, view and manage any saved messages, and set up voicemail forwarding to email. See Voicemail Management for details.

Voicemail messages and greetings can also be managed by dialing in to the voicemail box. See Voicemail Local Access for more information.



Remember to save your changes before closing the window!

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