Call Handling determines how incoming calls are routed under various circumstances. In the first section, create or manage your Call Handling Schedules, Call Waiting, and Do Not Disturb settings. Just below that, select and configure a ring strategy to determine how incoming calls are handled.
To access these settings, sign in to the Voice Portal and scroll down to Call Handling. For Admin users, go to Users > Calls tab.
Create or manage schedules to determine how incoming calls are routed during specific times.
See Schedules for more information.
|Call Waiting||Check this box to enable Call Waiting, which will allow a second call to ring through while you are already on the phone.
Call Waiting can also be managed via star code. See Call Waiting for details.
|Do Not Disturb||
Check this box to enable Do Not Disturb on the line.
If DND is enabled but you don’t have a voicemail box, callers will hear a busy tone. If you have a voicemail box but want callers to hear a busy tone, your voicemail box will need to be removed.
DND can also be managed via star code. See Do Not Disturb for details.
This is the path incoming calls will follow when the call isn’t answered, the line is busy, or the device is out of service. For each circumstance, callers can be sent to voicemail, hear a busy tone, be forwarded to another number, or ring forever.
The call is unanswered after a specified number of seconds.
The device is busy (already in use and Call Waiting is not enabled).
|Out of Service||
The device lost power or is otherwise not registering as an active device.
Working on the go and need all the calls that come into your desk phone to get to you? Do all incoming calls need to be redirected elsewhere? Forward All does this by sending your callers to the phone number that you enter here.
Once a Forwarding Number is entered, this feature can be enabled or disabled from the device by dialing star codes. See Call Forwarding for more information.
Simultaneous Ring, or Sim Ring, will ring all numbers added to the list until the call is answered or times out. The first phone number to pick up will take the call. You can add a limit to how long the call will ring, and after it's timed out have it sent to voicemail, forwarded to another number, or given a busy tone. If you like, you can also set the call to ring indefinitely.
Enter the phone number(s) that will ring. To add another number to the list, click [+Add Number].
Choose what happens when the call is unanswered:
Also, enter the number of seconds the call will ring before the action is triggered.
Calls that ring longer than 120 seconds may be disconnected by the carrier.
Find Me/Follow Me
Life happens and often drags you away from the desk. What's a caller to do when they need to find you? Find Me/Follow Me will route your incoming calls to a customizable sequence of destinations to create a unique dial plan just for you and your line.
Indicate if calls should route through Devices or Phone Numbers by clicking the respective icons.
In the field provided, enter a timeout setting. Remember, calls that ring longer than 120 seconds may be disconnected by the carrier.
|Phone Number||Enter the phone number calls should progress to and how long each number will ring.|
Choose what will happen to the call after all destinations have timed out:
Don't forget to save your settings!