Call Handling

Call Handling determines how incoming calls are routed under various circumstances. In the first section, create or manage your Call Handling Schedules, Call Waiting, and Do Not Disturb settings. Just below that, select and configure a ring strategy to determine how incoming calls are handled.

To access these settings, sign in to the Voice Portal and scroll down to Call Handling. For Admin users, go to Users > Calls tab.

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Call Handling

Call_Handling.png

Field Description
Scheduling

Create or manage schedules to determine how incoming calls are routed during specific times.

See Schedules for more information.

Call Waiting Check this box to enable Call Waiting, which will allow a second call to ring through while you are already on the phone.
  • Enabled: When you’re on a call, you’ll hear a tone to let you know a second caller is trying to reach you.
  • Disabled: While you’re on a call, incoming calls will hear a busy tone.

Call Waiting can also be managed via star code. See Call Waiting for details.

Do Not Disturb

Check this box to enable Do Not Disturb on the line.

  • Enabled: Incoming calls are sent directly to your voicemail box.
  • Disabled: Incoming calls follow your Call Handling settings.

If DND is enabled but you don’t have a voicemail box, callers will hear a busy tone. If you have a voicemail box but want callers to hear a busy tone, your voicemail box will need to be removed.

DND can also be managed via star code. See Do Not Disturb for details.

 Save

Don't forget to save your settings!

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