Call Screening can help you block out unwanted calls from reaching you, and you can decide what happens to the calls you turn away. Are they hung up on automatically, or do they hear a message first? Do you forward them to another number, or do you send them to your voicemail?
This feature is permission options for calls from anonymous numbers, toll-free numbers, and other callers—including Custom Callers (specific phone numbers).
To access this feature, sign in to the Voice Portal and scroll down to Call Screening. For Admin users, go to Users > Calls tab.
Call Screening Categories
| Field | Description |
|---|---|
| [+Add Caller] |
Starts the process of setting up call screening behaviors for a specific phone number. The specific callers which are being screened and the associated screening behavior are listed under the Custom Callers field. |
| Screening Forward Number |
Enter a destination phone number that will be used when This is the destination number used when a call screening category is set to Forward. |
| Anonymous Caller | Choose what happens to incoming calls that don't send caller ID. |
| Toll-Free Caller | Choose what happens to incoming calls from a toll-free number. |
| All Other Callers | Choose what happens to all other incoming calls, unless otherwise defined by a custom rule. |
| Custom Callers | Click [+Add Caller] to define the screening behavior for a specific phone number. If there are more than two custom callers, click …and X more at the bottom to see them. |
Call Screening Behaviors
For each category, choose a screening behavior from the drop-down menu.
| Field | Description |
|---|---|
| Allow | Allow the caller to ring through. |
| Allow with Priority Ring | Allow the caller to ring through with a priority ringtone. Choose from 7 other ring patterns. |
| Block | Block the caller from ringing through. |
| Block with Message |
Block the call with a message:
|
| Forward | Forward the caller to the number specified in the Screening Forward Number field. |
| Voicemail | Send the caller directly to voicemail. |
Save your settings!
When you're done, click [Save] at the bottom of the page.