Device Management

This section allows you to see all the devices on the account without having to go to the specific user. All devices on the account are listed here. To locate a particular device, you can search for the owner’s name, or MAC address. The list can also be sorted by MAC Address or Device Type.


 Cymbus Devices

Only physical devices are listed in the Voice Portal. Users on Advanced or Professional plans are automatically assigned two Cymbus softphone devices that are not included here.

Edit a Device

To view and manage device settings:

  1. Go to either:
    • Account > Business Cloud > Users > Devices tab
    • Account > Business Cloud > Devices
  2. Locate the device you want to manage and click Edit on the right.

Device Info


Feature Description
MAC Address The unique address of the device's location on our network.
Device Type The device in use.
Configuration Status Indicates if the device is provisioned and registering on the voice server. If yes, the device is online and available for use. If no, make sure the device is on and the MAC address is correct. If it isn’t, please contact Customer Support to update it.
Swap Device Switch out this device for another one. See Swap Devices for details.
Bulk Line Configuration Upload a CSV file to configure all of the device lines at once. See Bulk Line Configuration for details.


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