Call History

Call History is a record of all calls made and received on the account. Calls are presented in chronological order with the most recent call at the top. At the top right of the table, the current record list can be downloaded as a CSV file.

Call_History.png

Filters

Call records can be filtered by Date, Type, and/or Call Flags. These filters allow you to identify patterns in the calls, such as how many calls are being sent to voicemail, what calls are being missed, etc.

Click the filter buttons to set your criteria. If necessary, click [Reset Filter] to remove any parameters and display ALL calls again. Once your parameters are set, the matching call records are displayed below.

Call_History_Filter_Dates.png Call_History_Filter_Type.png Call_History_Filter_Flags.png

 

Details

For more information about a call, hover over a record and click Details on the right.

Call_History_Details.png

Call_History_Details.png

Field Description
Block

If necessary, you can block the inbound caller. Click [Block] to add the inbound caller to the user’s or account’s blocked caller list (in Call Handling).

Select_Screening_Location.png

Time and Length

Start time, connected date and time, end date and time, billed length, and actual length.

Cost

The total cost, whether it was included in the calling plan, and the rate per minute.

Origination

The originating number, location, and category (On or Off Network).

Termination

The terminating number, location, and category (On or Off Network).

Technical Deatils

View all the technical details of the call. This can be helpful to Customer Support when troubleshooting call issues

Was this article helpful?
0 out of 0 found this helpful