Account > Business Cloud > Auto-Attendant
If you really want to dig in and find out what each of the Auto-Attendant routes do, you've come to the right place. Thus, we present the Auto-Attendant Routes Guide. These routes are accessed when adding a new Auto-Attendant or editing an existing one.
See Auto-Attendant Setup for a video tutorial.
Routes are the key components of an auto-attendant and play an important role in the caller's experience. When used correctly, they can guide the caller to their destination and provide alternative options if the destination is not available. Review each route below to learn more.
- Schedule Route
- Menu Route
- Message Route
- Group Route
- User Route
- Forward to Phone Number Route
- Directory Route
- Hang Up Route
- Reference Route
Here's an example of a completed route: