Auto-Attendant Routes Guide

  Account > Business Cloud > Auto-Attendant

If you really want to dig in and find out what each of the Auto-Attendant routes do, you've come to the right place. Thus, we present the Auto-Attendant Routes Guide. These routes are accessed when adding a new Auto-Attendant or editing an existing one.

  • Build. As routes are added to the builder, they are arranged in neat rows and columns so you can see how it all fits together. They can be easily found, moved around, and connected as the Auto-Attendant is built.
  • Save. When you're done configuring a route, click [Save], and it will be added to the Auto-Attendant builder canvas. Each route that has an Add.png Add icon after it requires an additional route.
  • Edit. To edit a route, click on the primary card to open the editor for that route on the right side of your window.

See Auto-Attendant Setup for a video tutorial.


Auto-Attendant Routes

Routes are the key components of an auto-attendant and play an important role in the caller's experience. When used correctly, they can guide the caller to their destination and provide alternative options if the destination is not available. Review each route below to learn more.

Example Auto-Attendant

Here's an example of a completed route:


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