Submit a Legacy Cymbus Log File

 Legacy Cymbus End of Life

The Legacy Cymbus app is being discontinued in favor of the new Cymbus app. If you haven't already, talk to your Service Provider to get it enabled for you. See Switch to the New UC App for details.

Mac Desktop Windows Desktop Android Mobile iOS Mobile

Mac Desktop App

  1. In the Cymbus app menu, go to Help > Troubleshooting.
  2. Go to the Support tab.

  3. Slide the Log Level to Debug, then click Send Log Report.
  4. In the Send Log Report dialog, enter a brief description of the problem. You'll submit the bug in another step, so you don't need to provide all of the details quite yet. When you're done, click Send Log Report.
    • It may take a little while for the log to be created and sent, so please be patient
  5. Once the log is sent, it will be listed under Previous Log Reports.

To submit a bug, contact Customer Support and pass on the reference number and date/time of the correct log.

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