Mac Desktop App
- In the Cymbus app menu, go to Help > Troubleshooting.
-
Go to the Support tab.
- Slide the Log Level to Debug, then click Send Log Report.
- In the Send Log Report dialog, enter a brief description of the problem. You'll submit the bug in another step, so you don't need to provide all of the details quite yet. When you're done, click Send Log Report.
- It may take a little while for the log to be created and sent, so please be patient
-
Once the log is sent, it will be listed under Previous Log Reports.
To submit a bug, open a ticket and include the reference number and date/time of the correct log.
Windows Desktop App
-
In the Cymbus app, go to the top menu and click Help > Troubleshooting.
-
In the Troubleshooting dialog, click Support.
- Slide Log Level to Debug, then click Send Log Report.
-
In the Send Log Report dialog, enter a brief description of the problem. You'll submit the bug in another step, so you don't need to provide all of the details quite yet. When you're done, click Send Log.
-
It may take a little while for the log to be created and sent, so please be patient.
-
-
Once the log is sent, it will be listed under Previous Log Reports.
To submit a bug, open a ticket and include the reference number and date/time of the correct log.
Android Mobile App
-
At the bottom right of the Cymbus Android app, press the Settings icon.
-
Go to Advanced Settings.
-
Scroll down to Application Logging and enable Verbose Logging to provide the most data.
- Press Send Log.
- A dialog will ask if you want to send a log file. Press Yes.
- In the next dialog, enter a brief description of the problem. You'll submit the bug in another step, so you don't need to provide all of the details quite yet. When you're done, click Continue.
- It may take a little while for the log to be created and sent, so please be patient.
Once the log is sent, it will give you a reference number. To submit a bug, open a ticket and include the reference number and date/time of the correct log.
iOS Mobile App
-
At the bottom right of the Cymbus iOS app, go to Settings > Advanced Settings.
-
Scroll down to Application Logging and enable Verbose Logging to provide the most data.
- Apply your changes.
- Press Send Log.
- A dialog will ask if you want to send a log file. Press Yes.
- In the next dialog, enter a brief description of the problem. You'll submit the bug in another step, so you don't need to provide all of the details quite yet. When you're done, click Continue.
- It may take a little while for the log to be created and sent, so please be patient.
Once the log is sent, it will give you a reference number. To submit a bug, open a ticket and include the reference number and date/time of the correct log.