Call Basics

Every IP phone is different, so the steps described below may be slightly different on your device. Refer to your device user guide for more information.

Placing Calls

There are multiple ways to place a call on an IP phone. If you misdial the number, you can “backspace” to correct it without starting over.

1. Do one of the following:
   • Select New Call.
   • Press a line key.
   • Pick up the handset.
   • Press the Speakerphone key.
   • Press the Headset key.
2. Enter a number or choose a contact from the Directory or Recent Calls.
3. Press Dial or Send.

Answering Calls

To answer a call, do one of the following:

• Press Answer.
• Pick up the handset.
• Press the Speakerphone key.
• Press the Headset key.
  

When you answer an incoming call while on an active call, the call you were in will be placed on hold and the incoming call will be active.

Holding Calls

When placing a call on hold, the caller will listen to hold music. Your phone will let you know that you have a call holding for you by displaying the holding call.

If you place a call from a shared line on hold, anyone who shares the line can answer it.

1. While on a call, press [Hold].
2. To retrieve the call, press [Resume].

Ending Calls

• Press End Call or replace the handset.
• To end a held call, select the call, then press Resume > End Call.