The name sent with caller ID, sometimes referred to as CNAM, is a setting on your phone number. If the name on your caller ID is incorrect, please contact Customer Support to update it.
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Outbound Caller ID: The caller ID number sent with outbound calls is set on each user. You can choose to send out the main company number, a specific user-assigned number, or not send out any caller ID.
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Internal Caller ID: For Business Cloud Communications, when calling another user on your PBX, your caller ID is your name and extension.
Most mobile phone carriers do not send the CNAM because mobile phones look up the calling phone number in the device’s contact list. Also, calls to 911 will always send the 911 callback number set on the device, regardless of your caller ID settings.
Star Codes
Do you want to send your caller ID with every call? Or do you want to block it for every call but unblock it for the current call? Use the following star codes or log in to the Voice Portal to manage your caller ID settings.
Star Codes Disclaimer
Star codes are customized by your service provider. Please refer to your user guide for the list of star codes available on your service.
| Star Code | Instructions |
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If your caller ID is disabled (blocked) for all calls, this will enable it for this current call only. Any call placed after this will continue to show "BLOCKED" as the caller ID.
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If your caller ID is enabled for all calls, this will block it from being sent with this current call only. Future calls will not be affected.
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| Caller ID: Manage (On/Off)
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Manage your caller ID setting for all calls.
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