Call Waiting

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While on a call, if a second call comes in, you’ll hear the Call Waiting tone. To answer that call, you can choose to place your current call on hold and pick up the incoming call. Additionally, you can temporarily or completely enable or disable Call Waiting from your phone or in the Voice Portal.

See Call Handling for how to enable and disable Call Waiting in the Voice Portal.

Switching Calls

When Call Waiting is enabled on your phone, you can switch between your current call and a new incoming call:

  • When notified of a second incoming call, press the line button on your phone.
  • Your first call will be placed on hold, and your second call will be active.
  • You can switch between the two calls by pressing the line button for the call you want to switch to.

Star Codes

  Disclaimer

Star codes are customized by your service provider. Refer to your user guide for the list of star codes available on your service.

Star Code Instructions

Call Waiting: Enable All Calls

  1. Dial the star code.
  2. You will hear a message indicating the call waiting service has been activated.

Call Waiting: Disable All Calls

  1. Dial the star code.
  2. You will hear a message indicating the call waiting service has been deactivated.

Call Waiting: Disable Next Call

  1. Dial the star code + the phone number of the party you're trying to reach.
    • For example: *708012265555
  2. During this call, any incoming call will be sent to the "busy" call behavior.
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