You have control to ensure you receive important calls. You can limit the callers that ring your phone, filter callers, or forward important callers to another number.
Calls from anonymous callers, or other callers, can be given special treatment, such as being blocked, sent directly to voicemail, forwarded to another phone number (like your mobile), or having a custom ring pattern assigned.
Star Codes Disclaimer
Star codes are customized by your service provider. The default star codes are outlined in BCC Star Codes and Business Line Star Codes; however, yours may be different. Please refer to your user guide for the star codes available on your service.
All Other Callers
If you don’t want to receive calls from anyone, use this feature to block all callers and then enable only custom (specific) callers to reach you.
Star Code | Instructions |
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All Other Callers: Allow |
This will allow calls from every number that is not specifically blocked.
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All Other Callers: Block |
This will block calls from every number that is not specifically allowed.
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Anonymous Callers
Calls from anonymous callers (without caller ID) can waste your time and distract you from other calls you want to take. Block them from even ringing your phone.
Star Code | Instructions |
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Anonymous Callers: Allow
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Anonymous Callers: Enable Block with Message |
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Anonymous Callers: Disable Block with Message |
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Custom Callers
Use this feature to control who can call your phone and what happens when they do. These settings can be managed in the Voice Portal or by star code.
Star Code | Instructions |
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Custom Callers: Allow |
Use this feature if you are currently blocking all callers and want to allow a specific phone number, or if you would like to allow a specific caller that you’ve blocked in the past.
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Custom Callers: Block |
Use this feature if you have allowed all callers but want to block a specific caller. Using this star code, the blocked caller will hear a busy signal instead of ringing through to your line. When enabled, the caller will hear a busy signal instead of reaching you.
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Custom Callers: Block with Message |
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Custom Callers: Forward (BCC only) |
A Screening Forward Number must be set up in the online voice portal. All callers configured with the Forward setting without a Screening Forward Number will fail over to the All Other Callers setting. |