Call Screening

Ashley Roney

October 24, 2023 20:07

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You have control to ensure you receive important calls. You can limit the callers that ring your phone, filter callers, or forward important callers to another number.

Calls from anonymous callers, or other callers, can be given special treatment, such as being blocked, sent directly to voicemail, forwarded to another phone number (like your mobile), or having a custom ring pattern assigned.

Star Codes Disclaimer

Star codes are customized by your service provider. The default star codes are outlined in BCC Star Codes and Business Line Star Codes; however, yours may be different. Please refer to your user guide for the star codes available on your service.

All Other Callers

If you don’t want to receive calls from anyone, use this feature to block all callers and then enable only custom (specific) callers to reach you.

Star Code

Instructions

All Other Callers: Allow

This will allow calls from every number that is not specifically blocked.

Dial the star code.
You will hear, “Your selective call accept service has been deactivated."

All Other Callers: Block

This will block calls from every number that is not specifically allowed.

Dial the star code.
You will hear, “Your selective call accept service has been activated."

Anonymous Callers

Calls from anonymous callers (without caller ID) can waste your time and distract you from other calls you want to take. Block them from even ringing your phone.

Star Code

Instructions

Anonymous Callers: Allow

Dial the star code.
You will hear, “Your anonymous call rejection service has been deactivated."

Anonymous Callers: Enable Block with Message

Dial the star code.
You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line."
Callers will hear a message indicating anonymous callers are not allowed.

Anonymous Callers: Disable Block with Message

Dial the star code.
You will hear, “Your anonymous call rejection service has been deactivated.”

Custom Callers

Use this feature to control who can call your phone and what happens when they do. These settings can be managed in the Voice Portal or by star code.

Star Code	Instructions
Custom Callers: Allow	Use this feature if you are currently blocking all callers and want to allow a specific phone number, or if you would like to allow a specific caller that you’ve blocked in the past. Dial the star code. Enter your 4-digit PIN followed by #. Enter the phone number to be allowed, starting with a 1, followed by #. For example: 18005551212# You will hear, “Calls from [phone number you entered] will be allowed.”
Custom Callers: Block	Use this feature if you have allowed all callers but want to block a specific caller. Using this star code, the blocked caller will hear a busy signal instead of ringing through to your line. When enabled, the caller will hear a busy signal instead of reaching you. Dial the star code. Enter your voicemail PIN followed by #. Enter the 10-digit number to be blocked followed by #. You will hear a prompt saying, “Calls from [phone number] will be blocked.” The caller will hear a busy tone.
Custom Callers: Block with Message	Dial the star code designated to block specific numbers and to play a message when done. Enter your voicemail PIN followed by #. Enter the 10-digit number to be blocked followed by #. You will hear, “Calls from [phone number you entered] will be blocked.” The caller will hear, “The number you have dialed is not accepting calls at this time. Please try again later.”
Custom Callers: Forward (BCC only)	Dial the star code. Enter your voicemail PIN followed by #. Enter the forwarding number followed by #. You will hear a prompt saying, “Calls from [phone number you entered] will be forwarded." A Screening Forward Number must be set up in the online voice portal. All callers configured with the Forward setting without a Screening Forward Number will fail over to the All Other Callers setting.

Star Codes Disclaimer

All Other Callers

Anonymous Callers

Custom Callers

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