1. Cymbus
  2. Business Cloud Communications
  3. Calling Features

Call Forwarding

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Ashley Roney

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When you aren't available to answer calls on your phone, you can forward your calls somewhere else. Call Forwarding can be set up in the voice portal or by star codes. In the Voice Portal, you can set up a schedule to forward calls during certain hours, like your lunch break.

Remote Access Forwarding

When you’re away from your phone but still want to receive calls, you don’t need to get back to your phone to set things up. Unconditional Call Forwarding, or forwarding all calls, is available remotely using the voicemail system, so it will continue to function even if there is a power outage, internet outage, or device failure.

  1. From a phone not connected to your account, dial your 10-digit phone number.
  2. When you hear your voicemail greeting, press #.
  3. Enter your voicemail PIN followed by #.
  4. Press 8 for personal option.
  5. Press 5 to access the Call Forwarding menu.
    • Press 1 to forward all calls. Enter forwarding destination number followed by #. You will hear, “All calls will be forwarded.”
    • Press 2 to send all calls to your line. You will hear, “Calls will ring your line, goodbye.”

Star Codes

These star codes are applied to the line. For each Call Forwarding star code, the call handling options are: Busy Tone, Forward, and Send to Voicemail.

  Star Codes Disclaimer

Star codes are customized by your service provider. Please refer to your user guide for the list of star codes available on your service.

Star Code Instructions

Forward Call to Voicemail (BCC only)

Send a call directly to another user's voicemail box.

  1. Place the caller on hold. The caller will hear hold music.
  2. Dial the star code + the user’s extension.
    • For example: *00456
  3. Press Dial > More > Join.
  4. Hang up. The caller will be in the other user’s voicemail box.

Call Forward: All Calls

Choose where to forward all calls to your line. Also known as Unconditional Call Forwarding.

  1. Dial the star code.
  2. Enter your voicemail PIN followed by #.
  3. Choose an option:
    • Enable: Press 1 and enter the destination's 10-digit phone number, starting with a 1 (e.g. 1 800 555 1212).
    • Disable: Press 2 to disable forwarding and allow calls to ring to your line.

Call Forward: Busy

Choose where to forward calls when you’re on another call.

  1. Dial the star code.
  2. Enter your voicemail PIN followed by #.
  3. Choose an option:
    • Press 1 and enter the destination's 10-digit phone number, starting with a 1 (e.g. 1 800 555 1212).
    • Press 2 to have calls sent to voicemail instead of being forwarded.

Call Forward: Out of Service

Choose how calls will be handled when your line is out of service or not registered.

  1. Dial the star code.
  2. Enter your voicemail PIN followed by #.
  3. Choose an option:
    • Press 1 to enter a forwarding number followed by #. You will hear, “All calls will be forwarded when your line is out of service, goodbye."
    • Press 2 to send calls to voicemail.

Call Forward: No Answer (On/Off)

Choose how calls will be handled when your line isn't answered.

  1. Dial the star code.
  2. Enter your voicemail PIN followed by #.
  3. Choose an option:
  4. Press 1 to forward calls. Enter the destination’s 10-digit phone number followed by #. You will hear, “All calls will be forwarded when not answered. Goodbye.”
  5. Press 2 to send calls to voicemail. You will hear, “Calls will be sent to voicemail when not answered. Goodbye.”

 

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