Voicemail Box Access

  Business Lines > Voicemail

  Star Codes Disclaimer

Star codes are customized to each account. Check your user guide for the correct star codes for your service.

Access the Voicemail Box Personalize the Voicemail Box

Access the Voicemail Box

The voicemail menu can be accessed remotely or by dialing a star code from a phone connected to the account.

The default PIN is 1234. The first time the voicemail box is accessed, the user will be prompted to set a new PIN which must be 4-digits or longer.

Direct Access
  1. From a line assigned to your voicemail box, dial the Voicemail Management star code.
  2. Enter your 4-digit PIN and press #.
Remote Access
  1. From a line not assigned to your voicemail box, dial your 10-digit phone number.
  2. When the voicemail greeting plays, press #.
  3. Enter your 4-digit PIN and press #.
Voicemail Menu Once logged in, press 1 to listen to your messages. Use the following to navigate the menu:
  • Press 1: Skip message and mark the message as "unread"
  • Press 2: Save message and mark the message as "read"
  • Press 3: Erase message
  • Press 9: Repeat message
  • Press 0: Exit menu

  About the Voicemail PIN

  • The default PIN is 1234. The first time the voicemail box is accessed using the default PIN, the user will be prompted to set a new PIN that must be 4-digits or longer.
  • There is only one PIN for each shared voicemail box. Once a PIN is set, all lines assigned to the box will log in with the same PIN.
  • After 10 failed login attempts, the voicemail box will be locked and the PIN will need to be reset in Account > Users > Voicemail tab.
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