Clear Legacy Cymbus Device Activations

 Legacy Cymbus End of Life

The Legacy Cymbus app is being discontinued in favor of the new Cymbus app. If you haven't already, talk to your Service Provider to get it enabled for you. See Switch to the New UC App for details.

iOS Login Failure: A login error has occurred. Device Activation Limit Reached.

Android Login Failure: Error from Provisioning server.

The Cymbus UC client is limited to two activations per user. When logging into the Cymbus app, if you get an error stating “Device Activation Limit Reached” or "Error from Provisioning server," you will need to clear one of your existing activations to log in on this new device.

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From a desktop or mobile app

1. Launch your desktop or mobile app (one that has been successfully activated) and navigate to the End User Portal. Depending on the app, it may be accessed from the GLobe.jpg globe icon (as seen below) or in  Cymbus_Settings_Icon_Android.jpgSettings.

2. Click Devices to display your activated devices.

3. Find the record of the device that you wish to deactivate, then click Delete.

4. A message will pop up asking if you're sure you want to delete this device. Click [Delete] to confirm.

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 Success

You can now log in on a new device.

 

From a web browser

1. Using a web browser, access the End User Portal and log in.

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2. Click the Devices line to display your activated devices.

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3. Find the record for the device that you wish to deactivate and click Delete.

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4. A message will pop up asking if you're sure you want to delete this device. Click [Delete] to confirm.

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 Success

You can now log in on a new device.

 

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