User Management

All users on your account are listed here. To edit the settings for a specific user, hover over the user and click Edit on the right. For each user, there are five tabs that organize the user’s settings: Calls, Devices, Plans, Settings, and Voicemail.


Calls Devices Settings Voicemail


The Calls tab lists the user’s phone number(s) and the settings that control how incoming calls to this user are handled.

Call Details


Code Description
Assigned Phone Number The phone number routed to this user to contact them directly, if any.
Extension Number The dialable extension the user can be reached at on the account.
Caller ID Number

The phone number selected here is displayed on the phone of the person being called. Users can choose the main account number, their phone number, or choose None to not send out any caller ID at all.

It is important to choose a number here, even if caller ID is disabled(below). If this field is set to None, outbound calls—even to 911—will be sent out as Anonymous, and the carrier may reject the call. 

Caller ID Name

The name associated with the phone number that will display on the phone of the person being called.

  • If Caller ID Number is set to None, this will say ANONYMOUS.
  • If Caller ID Enabled is unchecked, this will say BLOCKED.
  • If Caller ID Enabled is checked, this will reflect the caller ID name of the phone number selected above.
Caller ID Enabled

Determines if the Caller ID Name will be shown or not on the phone of the person being called. This setting can also be managed by star code.

  • Checked: Caller ID will be sent on all outbound calls.
  • Unchecked: Caller ID will be sent as BLOCKED (anonymous). Calls to 911 will still send out the phone number selected in the Caller ID Number.

Call Screening

Call Screening can help block unwanted calls from reaching you, and you can decide what happens to the calls you turn away. Are they hung up on automatically, or do they hear a message first? Do you forward them to another number, or do you send them to your voicemail?

Choose how calls from anonymous numbers, toll-free numbers, and other callers—including Custom Callers (specific phone numbers)—will be handled: Allow, Allow with Priority Ring, Block, Block with Message, Forward, and Voicemail.

See Call Screening for more information.

Call Handling

Call Handling determines how incoming calls are routed under various circumstances. In the first section, create or manage your Call Handling Schedules, Call Waiting, and Do Not Disturb settings. Just below that, select and configure a ring strategy.

See Call Handling for more information.


Don't forget to save any changes!

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