User Management

All users on your account are listed here. To edit the settings for a specific user, hover over the user and click Edit on the right. For each user, there are five tabs that organize the user’s settings: Calls, Devices, Plans, Settings, and Voicemail.

Cymbus Users Edit.png

Calls Devices Settings Voicemail


The Calls tab lists the user’s phone number(s) and the settings that control how incoming calls to this user are handled.

Call Details

All phone numbers pointing to this user are listed here. Incoming calls to these numbers will follow the user’s Call Handling and Call Screening options as defined below. To add or remove a phone number, please contact Customer Support.

Users Calls - Call Details.png

Code Description
Phone number The phone number(s), if any, routed to this user. If a number has not yet been assigned, see Change Phone Number Destination.
Extension The dialable extension the user can be reached at on the account. This field is required.
Caller ID

The phone number and name sent with outbound calls from this user which is displayed on the phone of the person being called. Users can choose the main account number, their phone number, or choose None to not send out any caller ID at all. This field is required.

It is important to choose a number here, even if you choose to disable caller ID (below). If this field is set to None, outbound calls—even to 911—will be sent out as Anonymous, and the carrier may reject the call.

Enable Caller ID This toggle determines if the caller ID name is or is not sent with outbound calls. This setting can also be managed by star code.
  • On: Caller ID will be sent on all outbound calls.
  • Off: Caller ID will be sent as BLOCKED . The phone number selected in the Caller ID field will still be sent with calls to 911.

Call Screening

Call Screening can help block unwanted calls from reaching you, and you can decide what happens to the calls you turn away. Are they hung up on automatically, or do they hear a message first? Do you forward them to another number, or do you send them to your voicemail?

Choose how calls from anonymous numbers, toll-free numbers, and other callers will be handled. For each category, choose an action (behavior) from the menu. The options for each category are Allow, Allow with priority ring, Block, Block with message, Forward, and Voicemail. See Call Screening for more information.

Users Calls - Call Screening.png

Code Description
Screening forward number Enter a destination phone number that will be used when This is the destination number used when a call screening category is set to Forward.
Anonymous callers Choose what happens to incoming calls that don't send caller ID.
Toll-free callers Choose what happens to incoming calls from a toll-free number.
All other callers Choose what happens to all other incoming calls that are not otherwise defined by a custom screening rule.

Custom Screening

Custom screening rules define the call handling action for inbound calls from specific phone numbers. The screened phone numbers and associated action are listed here.

To add a custom rule, click [Add Rule], then enter the phone number and select an action, and click [Save] when you're done.

Users Calls - Custom Screening.png

Code Description
Number Enter the phone number for which this custom rule will apply.
Action Choose what happens to incoming calls from this number.

Call Handling

Call Handling determines how incoming calls are routed under various circumstances. In the first section, create or manage your Call Waiting and Do Not Disturb settings. Just below that, select and configure a ring strategy: Ring Phone, Forward All, Simultaneous Ring, and Find Me/Follow Me.

See Call Handling and Call Handling Schedules for more information.

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Don't forget to save any changes!

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