Star Codes Disclaimer
Star codes are customized by your service provider. Refer to your user guide for the list of star codes available on your service.
Voicemail can be a big part of how we communicate, and it's getting more customizable every day. Here’s a few quick instructions on how to access your voicemail from a phone and how to personalize your voicemail greeting.
Access a Voicemail Box
Your voicemail box can be accessed in the Voice Portal, remotely, or by dialing a star code from a phone connected to the account.
| Direct Access |
- From a line assigned to your voicemail box, dial the Voicemail Management star code.
- Enter your voicemail PIN and press #.
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| Remote Access |
- From a line not assigned to your voicemail box, dial your 10-digit phone number.
- When the voicemail greeting plays, press #.
- Enter your voicemail PIN and press #.
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| Listen to Messages |
Once logged in, press 1 to listen to your messages. Use the following to navigate the menu:
- Press 1: Skip message and mark the message as "unread"
- Press 2: Save message and mark the message as "read"
- Press 3: Erase message
- Press 9: Repeat message
- Press 0: Exit menu
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Voicemail PIN
The default PIN is 1234. The first time you access your voicemail box, you will be prompted to set a new PIN which must be 4-digits or longer.
Customize a Voicemail Box
Personal Options
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Access the voicemail box and press 8 for personal options. Use the following to navigate the menu:
- Press 1: Change the PIN
- Press 2: Personalize your greeting
- Press 3: Record your personal name
- Press 5: Set up Call Forwarding
- Press 6: Set Up a Call Screening Forwarding Number
- Press 9: Repeat personal options
- Press 0: Exit menu
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Change PIN
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- Access your voicemail box and press 8.
- Press 1 to change the PIN.
- Enter a new PIN that is at least 4-digits long, then press #.
- When you’re done, hang up or press 0 to go back to the main menu.
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Change Greetings
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- Access your voicemail box and press 8.
- Press 2 to change your greetings.
- Press 1 to change the default greeting
- Press 2 to change the "busy" greeting
- Press 3 to change the "no answer" greeting
- When you’re done, hang up or press 0 to go back to the main menu.
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