Legacy Cymbus End of Life
The Legacy Cymbus app is being discontinued in favor of the new Cymbus app. If you haven't already, talk to your Service Provider to get it enabled for you. See Switch to the New UC App for details.
Instant messages (IMs) can be sent from the Messages window, the Contacts tab, the Favorites tab, or from an active call. Both public and private chat rooms show an indicator when someone else is typing into the chat.
View Messages
There are multiple ways to view the Messages window:
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Click the
Messages icon in the top right of your softphone.
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Go to View > Messages (Windows) or Window > Show Messages (Mac).
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Type the shortcut SHIFT+CTRL+M (Windows) or SHIFT+COMMAND+M (Mac)
Preferences
Set the action for clicking Enter while typing a message in Preferences > Application.
If Windows is slow to type a message into the Messages window, it may be due to a spell-check feature. To disable spell check, go to Preferences > Application > Messages & Presence and uncheck Check spelling as you type.
Send a Message
New conversation
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In the Messages window, click New Conversation.
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Search for the person to add to the chat and select them from the list of suggestions. Press ENTER to select the first suggestion in the list.
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Click on their name below Send A Message to open a chat.
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Compose your message, then click Send Message.
Existing conversation
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Do one of the following:
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In the Messages window, scroll through your conversations or search for the person you want to send a message to, then click on the IM conversation.
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On the Contacts or Favorites tab, right-click (Windows) or CONTROL+click (Mac) on a contact and select Send Instant Message from the shortcut menu.
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On the Contacts or Favorites tab, hover over the contact and click
Send Instant Message.
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During an active call, go to
More options in the call panel and click Send Instant Message.
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- Compose your message, then click
Send Message.
Chat Rooms
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In the Messages window, click New Conversation.
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Click Create a Room on the right.
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Enter a room name.
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Type the name of a person you want to add to the room and select them from the list when they appear. Repeat this for all users you want to add to the room.
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Click Create.
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In the group chat room, compose your message, then click Send Message.
Message Formatting
You can use emoticons and formatting in your IM's and chat rooms.
- Windows: Use Ctrl+B for bold, Ctrl+I for Italic, and Ctrl+U for underline. Use Shift+Enter to insert a new line in a message and Enter to send the message
- Mac: Use Command+B for bold, Command+I for Italic, and Command+U for underline. Use CTRL+Enter to insert a new line in a message and Enter to send the message.
You can modify this behavior in Preferences > Application: Messages & Presence.