Legacy Cymbus End of Life
The Legacy Cymbus app is being discontinued in favor of the new Cymbus app. If you haven't already, talk to your Service Provider to get it enabled for you. See Switch to the New UC App for details.
On the top left corner of the Cymbus mobile app, tap Menu, then you will see:
- End User Portal. Manage some of your own settings, including devices, device logs, and avatar photo.
-
Settings.
- Preferences. Choose how you want Cymbus to work.
- Advanced Settings. Settings that apply to Cymbus as a whole. Most cannot be modified.
- Meetings. Choose if Meetings will require a PIN/Passcode and when Meetings on your bridge will start (Only When The Host Joins) and end (Immediately).
- Help Desk Assistant. Initiate a support session for remote diagnostics.
- About Cymbus. Information about Cymbus, such as the version number and third-party credits.
- Log out. Tap to exit from the Cymbus app completely.
End User Portal
Go to Menu > End User Portal to manage these features.
Device Logs
Search through your device logs by filename or full text. Sort the results by date, relevance, and size.
Manage Devices
You can log in to Cymbus on only two devices. If you need to switch to a new device, one of your old devices will need to be deactivated.
- Go to Settings > End User Portal > Devices to view your activated devices.
- Find the record of the device that you wish to deactivate, then tap Delete.
- A message will pop up asking if you're sure you want to delete this device. Tap Delete to confirm.
Now you can log in on another device.
Meeting Settings
Manage various meeting settings, including:
- The bridge title and description
- If new participants are automatically muted when they join
- If tones are played when participants enter or exit the meeting
- Moderator and participant PINs
- Grace period after the host leaves
- Enable automatic meeting recordings
- Set up Dropbox for server-based recording
- And more
Meeting Records
View the records of each of your meetings, including the start and end times, number of participants, and each participant’s information.
Change Avatar Photo
Your avatar is the image that will be displayed for your contact.
- Go to XMPP Photo.
- Tap Choose File and locate the image file on your computer that you want to use as your avatar.
- Tap Upload JPEG or PNG Image.
Change Password
- Go to Change Password.
- Enter your old and new passwords. The indicator at the bottom will tell you if your password meets the following requirements:
- Your new password must contain at least one uppercase letter, one lower case letter, one digit, and one punctuation character.
- Tap Change Password.
Preferences
In Preferences, you can make Cymbus work the way you want it to. Due to differences in operating systems, options are different between Android and iOS. Here are some of the common settings:
AndroidMobile Data Network
Additional
Telecom Framework
Incoming Call
Outgoing Call
Call In Progress
Phone Number
Video Calls
Messaging
Android OS Support
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iOSMobile Data Network
General
Call Handling
Incoming Call
Outgoing Call
Call In Progress
Phone Number
Video Calls
Messages
Mentions
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