Call Transfer

In an unattended or blind transfer, you transfer the call to the target without talking to them first. An attended transfer occurs when you talk to the target before transferring the call. When you transfer a video call, the call is transferred as an audio call. Both parties can add video to the call.

Attended Transfer

1. While on an established call, use any method to establish a second call to the target. Cymbus automatically puts the first call on hold and dials the second call.

2. When you’ve finished speaking to the target, tap More, then tap Transfer or Transfer to…

3. Don’t hang up yet—Once the call connects the second party to the remote party, you will see Call Ended.

Unattended Transfer

1. While on an established call, tap More, then tap Transfer or Transfer to…

2. Select a contact to transfer the call to by using one of the following methods:

   • DIALPAD. Type the name or number of the person you want to transfer the call to and tap Transfer.

   • CONTACTS. Tap the Contacts icon to open the Contacts tab, search for or locate and tap on the contact, tap the number, and then tap Transfer or Transfer to…

   • HISTORY. Tap the History icon to open the History tab, locate and tap on the contact, and then tap Transfer to…. On Android, to reveal the Transfer to… button, either tap Phone on the history entry or long-press the history entry.

3. Cymbus puts the remote party on hold while dialing the target. Once the call connects, Cymbus ends the call between you and the remote party. If the target answers the call, the call continues between the target and the remote party. If the target declines, the call ends.