Call Transfer

In an unattended or blind transfer, you transfer the call to the target without talking to them first. An attended transfer occurs when you talk to the target before transferring the call. When you transfer a video call, the call is transferred as an audio call. Both parties can add video to the call.

Attended Transfer

  1. While on an established call, use any method to establish a second call to the target. Cymbus automatically puts the first call on hold and dials the second call.

  2. When you’ve finished speaking to the target, tap mceclip0.png More, then tap Transfer or Transfer to…

  3. Don’t hang up yet—Once the call connects the second party to the remote party, you will see Call Ended.

Unattended Transfer

  1. While on an established call, tap mceclip0.png More, then tap Transfer or Transfer to…

  2. If necessary, go to the Phone tab on the resource panel. Type the name or number of the person you want to transfer the call to and tap mceclip2.png Transfer.

    • CONTACTS. To select a contact from the Contacts tab, go to that tab on the resource panel (on Android, tap the Back button first), then search for or locate and tap on the contact you want to transfer to the call to, tap the number, and tap Transfer or Transfer to…

    • HISTORY. To select a contact from the History tab, tap mceclip3.png Phone on the group containing the contact you want to transfer the call to, then tap Transfer or Transfer to… Alternatively, long-press the contact entry, then tap Transfer to… (Android).

  3. Cymbus puts the remote party on hold while dialing the target. Once the call connects, Cymbus ends the call between you and the remote party. If the target answers the call, the call continues between the target and the remote party. If the target declines, the call ends.

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