Intelligent Responses are the words that trigger an Automatic Response to be sent. Entries are listed alphabetically by text trigger.
New Intelligent Response
- Go to Message Bot > Intelligent Responses.
- Click Add a new Intelligent Response.
- Enter the following information:
|Type||Choose if the inbound text trigger must be an exact match or if it can be included as part of the text message.|
|Inbound Text||The word, words, or seriesofwords that trigger this response.|
|Intelligent Response||The Response Message that is sent.|
|SMS Number||The phone number this response is applied to.|
|Scheduling||The schedule that determines when the message is sent.|
Business Text Messaging will ignore spaces or special characters that a customer might use in sending you a message. Just make sure that the “Inbound Text” you enter here doesn’t have any spaces or special characters.
- optin = optin, opt in, opt-in, OPTIN, OPT IN, etc.
- iminterested = I’m Interested, I’m interested, im interested, I’m interested!
Here’s what it looks like:
Every business is unique, but here are a few examples to help you think about the Intelligent Responses that might be helpful:
|hours||Hours||We’re open Monday-Saturday from 9:00 AM to 8:00 PM, closed Sunday.|
|optin||Marketing Opt In||Thanks for signing up! Here’s your coupon: LINK
|optout||Marketing Opt Out||You’ve opted out of all marketing messages.|
|STOP||Unsubscribe All||You will receive no further automated communications from us.|
|address, directions, located||Location||Here’s the Google Maps link for our location: https://goo.gl/maps/XXX|
|D||Location||Here’s the Google Maps link for our location:|
|Y||Confirmed||Your appointment is confirmed!|