Intelligent Responses

Intelligent Responses are the words that trigger an Automatic Response to be sent. Entries are listed alphabetically by text trigger.

Intelligent_Responses.png

New Intelligent Response

  1. Go to Message Bot > Intelligent Responses.
  2. Click Add a new Intelligent Response.
  3. Enter the following information:
Field Description
Type Choose if the inbound text trigger must be an exact match or if it can be included as part of the text message.
Inbound Text The word, words, or seriesofwords that trigger this response.
Intelligent Response The Response Message that is sent.
SMS Number The phone number this response is applied to.
Scheduling The schedule that determines when the message is sent.

Business Text Messaging will ignore spaces or special characters that a customer might use in sending you a message. Just make sure that the “Inbound Text” you enter here doesn’t have any spaces or special characters.

  • optin = optin, opt in, opt-in, OPTIN, OPT IN, etc.
  • iminterested = I’m Interested, I’m interested, im interested, I’m interested!

Here’s what it looks like:

Intelligent_Response_Examples.png

 

Examples

Every business is unique, but here are a few examples to help you think about the Intelligent Responses that might be helpful: 

Trigger Response Message
hours Hours We’re open Monday-Saturday from 9:00 AM to 8:00 PM, closed Sunday.
optin Marketing Opt In Thanks for signing up! Here’s your coupon: LINK
optout Marketing Opt Out You’ve opted out of all marketing messages.
STOP Unsubscribe All You will receive no further automated communications from us.
address, directions, located Location Here’s the Google Maps link for our location: https://goo.gl/maps/XXX
D Location Here’s the Google Maps link for our location: 
Y Confirmed Your appointment is confirmed!
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