Response Messages

Response Messages are preconfigured texts that are used throughout the application—every Automatic Response and Intelligent Response requires a Response Message. Think of this section as your automatic response library.

Response_Message_3.png

Links to Edit and Delete an individual message are to the right. Please note, the message title cannot be changed.

Add New Response Message

  1. Go to Message Bot > Response Messages.
  2. Click Add a new Auto Response Message.
  3. Give it a simple name.
  4. Type in your message, up to 160 characters.
  5. Click [Submit].

Add_New_Automatic_Response.png

Quick Response Templates

Response Messages can be used for more than just automation. They can simplify your workflows by giving you templates for common messages that you send to customers. These could be templates for appointment reminders,

When sending a new message or replying to an existing message, you can select to insert a Response Message template. The message can be edited before sending, allowing you to build in some spots for customization.

Response_Message_Quick.png

 

Examples

Here are a few examples of ways you might use Response Messages.

Purpose Message
Reminders NAME has an appt w/Dr. Clayton on Tue 12/17 @ 10:00. Reply YES to confirm or NO to reschedule. Callback# 800-123-4567
Delivery Notice Thanks for your order! All or part of your order CODE as shipped on 8-17-2020. Your tracking number is #NUMBER. Track your order here: URL
Booking Thank you for booking with Island Vacation Rentals! Your booking number is: #NUMBER. We look forward to your visit!
Hours We’re open Monday-Saturday from 9:00 AM to 8:00 PM, closed Sunday.
Location Here’s the Google Maps link for our location:  https://goo.gl/maps/XXX
Opt In Welcome! You have opted in to receive sales and promotional communications from STORE. Reply “OPT OUT” to cancel.
Opt Out You are now unsubscribed from any notifications from Lawn and Garden. We won’t send you any more messages, except when you message us.
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