Legacy Cymbus Desktop App Release Notes

• Fixed a crash which affected many Windows users. If you are experiencing a crash, upgrade to Cymbus 6.5.5.2 to see if it solves the issue.

  This crash was observed on the following OS with the recent Windows Update.

  • Windows 10 (version 22H2) with KB5018410

  • Windows 11 with KB5017271

  Windows 10 version 21H2 does not experience this issue.

• Fixed an issue with Jabra headsets where headsets kept ringing after a call was answered.

• Fixed a login issue where Cymbus Windows clients did not respond after the user tried logging in.

• Fixed an issue with camera access where Cymbus Windows clients did not release camera after an attempted video call.

• Fixed an issue where Cymbus Windows clients reported an incorrect OS version to the servers.

• Fixed an issue on Windows with custom web panels where a second web panel did not appear by default if the second panel was added after initial login.

• Fixed an issue on Mac where the date format for the Messages panel reverted to default after receiving or sending messages.

• Fixed an issue on Mac with disconnecting a camera then ending a Cymbus meeting.

Location prompt for 911 calls

Windows and Mac version 6.5.2 supports manual E911 locations. Upon logging in, the app will ask the user if they want to update the address which will be provided to emergency responders if and when 911 is dialed from the app. To update the address, click Yes then log into the Voice Portal and make the changes. Otherwise, click No to close the dialog and open the app. See Emergency Calls in the Cymbus Apps on the Cymbus Help Center.

• Fixed an issue on Windows where an embedded browser displays a blank page until the page is resized; pages now appear properly.

• Fixed a screen sharing issue on Windows after a participant became a presenter to share their screen.

Improvements

• You can now join someone's conference from the dialer. Type the host's name then the entry for their conference appears with the label Meeting room.

  

• Cymbus meeting window tool bar changes:

  

New feature

• Call History Sync Support: when a user logs into Cymbus from multiple devices, the user sees consistent call log history on all the devices. See the Cymbus Help Center about how it works.

• Conference Video Resolution Fix: resolved an issue where the client does not always update to show the current Conference video resolution during the Conference.

• Screen Share Fix: resolved an issue where Screen Share may disconnect due to significant packet loss or a poor network condition.

New features

• Contacts: Ability to add a new phone number to an existing contact from History. Previously from the History panel, you only were able to create a new contact. Now you can add a new number to an exiting contact by right-clicking the number, then choose Update Existing.

• Auto echo cancellation for headsets: See Preferences > Devices > Enable echo cancellation. This new setting controls both speakers and headsets. With this change, the Reduce echoes from speakers (AEC) setting has been removed from the Speakerphone Mode on the Devices panel.

• DTMF: Ability to send A-D DTMF tones during a call. Now users can enter A/B/C/D DTMF tones during a call using keyboard. Must be upper case. There are no additional buttons on dialpad on Cymbus.

• Screenshare improvements

  • Static screen share link: End users can use the link for recurring sessions.

  • Share application: Ability to share an application instead of an entire screen or monitor. Supported on both Windows and Mac. Make sure the application you want to share is NOT minimized to the task bar, NOT in the full screen mode, or NOT in Mission Control space (F3) on Mac.

• Cymbus meeting improvements

  • Resolution. Added the ability for the host to change the conference downstream resolution during a conference.

  • Screenshare. Added the ability to share an application instead of an entire screen or monitor.

  • Quality. The call quality indicator and call encryption icon now appear on the Conference window.

  • Participants. The participants list now shows yourself.

  • Language. Added the ability to detect the user's app language and set the audio greetings to the same language.

• More improvements

  • Added logging for the Contact Import feature to capture failure information.

  • Updated Jabra SDK to 1.8.7.15

  • Renamed Buddies to XMPP contacts on the Contacts panel.

• fix for no audio during a call through AirPods (1st Generation). This issue was reported on Windows, but no issue on Mac.
• fix for hyperlink preview which does not render pages in Simplified Chinese.

New features

• Support for macOS 11.0 (Big Sur)

• Video resolution changes. Added a new option for 480P, and removed the CIF option. With these changes, the lowest video resolution available is VGA. Video resolution can be changed under Softphone > Preferences > Devices > Other Devices > Max resolution.

• Added Camera Test to the Troubleshooting menu

• Added a preference to turn on/off device integration (such as headsets and speakers). See Preferences > Devices.

• File transfer improvements

  Previously a pop-up appeared for sending or receiving files via file transfer. Now these messages appear in the Messages window for better user experience.

• Call History filtering

  Added additional filters for call history such as Incoming calls and Answered elsewhere. The ability to filter missed calls with a specific SIP account has been removed.

• Cymbus meeting improvements

  • The red mute pop-up appears on the Cymbus meeting screen to indicate your microphone or speaker is muted. Click X to dismiss the pop-up.

    

  • Join options for muting speaker and/or microphone have been added in Settings > Preferences.

Improvements to Cymbus meeting

• In some situations, customers may have had issues where they had persistent network loss when sending video and audio to the call server due to Wi-Fi issues or other instability. This could be because of contention for resources, inadequate Wi-Fi coverage, or other traffic on their home or office networks. We’ve increased the server-side capability to request copies of the packets that make up the video stream and still get these packets in time to play the fixed video image to all users.

• In other cases, customers and users may have had issues where they saw poor video down from the call server due to similar network loss in the other direction. We have increased the call server capability to re-transmit packets to Cymbus when Cymbus misses packets and asks the call server to transmit another copy.

• In a final set of cases, we had noticed that the video quality could sometimes be not ideal when users were in increasingly small boxes with the composite video layout. We’ve backed off some of the bandwidth restrictions that happen to allow the clients to send more bandwidth when in smaller boxes, and the result is a better video experience in these situations.

• All of the above was achieved with tweaks to configuration of the existing software. Also note that this process of making improvements is not over. We have additional future improvements planned.

Improvements and changes

• Added Screen Capture functionality to the chat tool.

• Chat room typing indication

  Both public and private chat rooms show an indicator when someone else is typing into the chat room.

  

• Virtual Cameras support on macOS 10.15

  This version of Cymbus for Mac restores the support for virtual cameras such as ManyCam and ChromaCam. Changes by Apple had prevented apps from using Virtual Cameras and this issue is now resolved.

• On Mac computers, a re-login was previously required in order to sync Cymbus with Mac Address Book contacts. This version requires no re-login; it syncs simultaneously in the background.
• Performance improvement for handling a large number of message threads (200 threads that contain 500 messages in each thread).
• Improved look and feel of contacts and contact group headers.
• A customer has noticed that after end users restarted Cymbus, they needed to log in again for the Web Panel page. It has been changed to maintain login in such situations.

• The "Submit Feedback" icon in the UI has been changed (this icon is intended only for Beta testing and will be removed before this product can be released to end users).

• When using chat functionality, pressing "Enter" will now send the message.

• Users will be required to click/press button to complete calls (auto-calling after dialing will be disabled by default).

Resolved Issues

• A fix for a call transfer issue using Jabra headsets
• A fix for an issue with connecting Cymbus with Leitner headsets