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Business Cloud Communications

Manage your communication services and Cymbus apps

Business Lines

Manage your business lines in the Voice Portal

Business Text Messaging

Automate and streamline your customer communciations

Cymbus Apps

Desktop and mobile apps with softphone and collaboration tools

Business Cloud Communications

Voice Portal

  • Business Cloud Communications User Guide
  • New User Welcome Email
  • Voice Portal Login
  • Reset Voice Portal Password
  • Navigating the User Voice Portal
  • Call Handling
See all 9 articles

Using Your Phone

  • Call Basics
  • Call Transfer
  • Conference Calls
  • Directed Call Park
  • Emergency Services (911)
  • Paging

Calling Features

  • BCC Star Codes
  • Call Forwarding
  • Call Park
  • Call Pickup
  • Call Screening
  • Call Trace
See all 12 articles

Voicemail

  • Voicemail Management
  • Voicemail Local Access
  • Forward Voicemail to Email
  • Voicemail Transcription

Admin Users

  • Auto-Attendant
  • Device Management
  • Navigating the Admin Voice Portal
  • Call History
  • Managing E911 Addresses
  • Music On Hold
  • User Management

Cymbus Apps

  • Desktop App
  • Mobile App
  • General Information
  • Cymbus App Tutorial

Business Lines

Business Lines

  • What is Business Lines
  • Business Lines User Guide
  • Business Lines Star Codes
  • Business Lines Voice Portal
  • Phone Numbers
  • Line Management

Hunt Groups

  • Hunt Groups
  • Ring Strategy
  • Unanswered Call Handling
  • Forward Code Management
  • Using Forward Codes

Voicemail

  • Business Lines Voicemail
  • Edit a Voicemail Box
  • Voicemail Box Access

Business Text Messaging

Business Text Messaging

  • What Is Business Text Messaging
  • Getting Started with Business Text Messaging
  • The Campaign Registry
  • BTM Use Cases
  • BTM User Guide
  • Messages Inbox
See all 11 articles

Admin Setup

  • Add Users
  • Text Numbers
  • Groups
  • Update Account Details
  • User Settings

Message Bot

  • Contact Management
  • Campaigns
  • About Message Bot
  • Time Schedules
  • Response Messages
  • Automatic Responses
  • Intelligent Responses

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